Login — How To: I Logged In but Cannot See the Left Menu or Perform Any Action (No Access Profile Assigned)

Purpose

Identify and resolve situations where you can log in to Engage, but the left-side menu does not appear and no actions are available. This usually means no access profile has been assigned to your user.

Before You Start

• Confirm you were able to log in successfully.

• Confirm you are using the correct company email.

• Confirm you are currently an active employee.

⚠️ This issue is not related to password problems.

What Is Happening

If you log in and:

• The left-side menu does not appear

• You only see a blank dashboard or minimal screen

• You cannot access Time Entries, Requests, Vacation, or any other module

This indicates your user does not have an access profile assigned (e.g., Employee profile).

Steps to Resolve

Step 1 — Confirm Login Was Successful

1. Log in normally.

2. Verify your name appears in the top-right corner.

If your name appears but no menu is visible, proceed to Step 2.

Step 2 — Contact HR or System Administrator

Send a message to your HR team requesting confirmation of:

• Whether your user has an access profile assigned

• Whether the Employee profile is correctly linked to your user

• Whether your employment status is active in the system

Only HR or system administrators can:

• Assign an access profile (e.g., Employee)

• Correct permission settings

• Reactivate an inactive user

• Fix configuration issues

Important Rules

• Engage access depends on two things:

  1. Active user

  2. Assigned access profile

• Without a profile, the system allows login but does not display functional menus.

• This is a configuration issue, not a technical system error.

• Engage support cannot assign profiles directly — this must be done internally by your company administrator.

Common Issues

Issue: I can log in but the screen is empty
Likely cause: No access profile assigned.
How to solve: Ask HR to assign the Employee profile to your user.

Issue: I was hired today and cannot access menus
Likely cause: Profile not yet configured.
How to solve: HR must complete user setup and profile assignment.

Issue: I changed roles and lost system access
Likely cause: Previous profile removed without new one assigned.
How to solve: HR must review and correct your profile permissions.