Guidelines for users with the “Employee” access profile
⚠️ Important:
This content is also available in an interactive online version.
Access it here: Engage - Interactive Version
TABLE OF CONTENTS
Initial Settings
Secure Login
If this is your first access, you will receive an email containing your login and temporary password. After logging in, you will be redirected to the password change page.
Log in using your email and password or through your Google account by clicking the corresponding button on the home page.
If you did not receive your first access password, simply click on the “Forgot my password” option and follow the provided instructions.
User Profile
In the top-right corner, click on your name and select “Profile.” You can also access this section from the left-side menu by clicking “My Profile.”
Add or update your personal information, such as profile photo, work experience, education, etc. You can also upload your resume (PDF or DOCx format) to automatically populate your information.
In the “Documents” tab, you can review and validate your personal documentation details (CPF number, PIS registration number, etc.). If you find any errors, please contact the HR team to request corrections.
Important: At the bottom of the Profile tab, you will also find the Privacy Policy and Cookie Policy.
Language and Dark Mode
To change the language, click on your name in the top right corner and select the desired option.
Enable or disable dark mode in the same section using the corresponding switch.
Notifications
Access the bell icon in the top right corner to view important notifications.
Customize your notification preferences by accessing the “Notification Management” menu.
Engage Mobile
Follow the steps below to configure the app and access our organization's platform.
Step 1: Download the App
Choose the link corresponding to your phone's operating system to download Engage Mobile:
Android: Click here to download on Play Store
iOS (iPhone): Click here to download on App Store
Step 2: Company Identification
When you open the app, you will be asked for the organization's name.
Enter the name of the company you belong to.
Step 3: Login and Access
Now, simply enter your corporate credentials:
Enter your company email.
Enter the password provided to you.
Done! You are now connected.
Mood Meter
The Mood Thermometer (Mood Meter) will appear every time you log in. This is a tool that helps measure the overall well-being of your team and contributes to improving workflows! All you need to do is, in one click, choose the emoji that best represents your mood, or click skip if you don't want to respond.
Time Entries
In Engage, you can record your time entries using several different time tracking methods.
To register your time in any format:
Click on “Time Entries” at the top of the left-side menu in Engage.
Then click on “My Timesheet” at the top of the screen.
Please confirm with your company’s HR team which time tracking method you should use.
Method: “Check-In Check-Out”
To register your entry using the “Check-In Check-Out” method:
Go to Avenue Engage and click "Check In."
Select the corresponding activity and click "Save".
To leave for lunch, click on "Check Out" and repeat the process when you return.
At the end of the workday, click "Check Out" again.
That's it, the time has been recorded! Click "Save." If you're under a CLT contract, a time entry receipt will be displayed.
Forgot to register? Submit a “Retroactive Time Entry”
To register a time entry in the “Check-in / Check-out” mode that was not recorded on the correct day:
Select the “Retroactive Entry” option.
Fill in the correct date and time.
Add a justification (for example: forgot to clock in).
Click “Save.”
Your request will be submitted according to your company’s approval workflow.
Method: “Free Booking”
To record your time using the “Free Booking" method:
Click the “+” symbol in the box corresponding to the desired day.
Select the activity.
Enter the start and end times.
Add a description, if desired (this step is optional).
Click “Save.”
Your time has now been successfully recorded. You can view your receipt and click “Close.”
If you forgot to record your time using the “Free Entry” mode, simply complete the time entry process on the desired day as usual.
Important: In Engage, only worked hours are counted. There is no need to indicate break times or lunch periods. Breaks are automatically reflected by the absence of time entries during those hours.
Method: “Total Hours”
To record time using the “Total Hours Worked” mode:
Click on the “+” symbol in the box corresponding to the desired day.
Define the corresponding activity (which will be aligned with the HR team).
Enter the total hours worked that day, without the need to set start and end times.
That's it, the time has been recorded! View your receipt and click "Save."
If you forgot to register the time entries in the “Total Hours” mode, simply carry out the time entries marking process on the desired day as normal.
My Receipts
If you are under a CLT contract, you can access and download your time entry receipts at any time.
To access your time entry receipts, click on “Time Entries” in the left-side menu and then click on “My Receipts” at the top of the screen.
Accuracy
Accuracy rate is a key metric that helps your company understand and ensure everyone submits their timesheets on time. It also allows us to identify areas for improvement and provide additional support to users who may have difficulty recording the correct time.
Therefore, it is crucial that everyone strives to keep their time records accurately, thus contributing to a culture of punctuality and accountability.
For more information, click the “i” icon to the left of the word “Accuracy.”
Holidays
If a planned holiday is missing from your weekly schedule, follow these steps:
Contact your manager. Your manager will review the request and forward it to the responsible team so the holiday can be added to Engage.
Requests
General Requests
To make requests, such as medical leave receipts, PTO, etc., access the "General Requests" field in the menu on the left side of your Engage. Then:
Click on "New Request".
Choose the type of request.
Fill in the required information and attach documents if requested.
Save and track the status of your request.
If you need to be absent or leave during a working day and there is no time record, you must make a request forOOO (out of office) or Absence to indicate that the day was not worked, since it is not possible to submit the week if there is a day without records.
Important: some requests require mandatory documents and fields to be submitted, according to the definitions of each company. Always confirm with your company's HR department what type of request to make.
Once your request is submitted, you can track its approval status in the "My Requests" section, under the "General Requests" field.
If you don't find the request you need among the available options, please contact HR.
Reimbursements
To request Reimbursements:
Click on “Reimbursements”.
Select "New Reimbursement" and fill out the form with all the required information. You must include at least one attached file to submit your request.
Click “Save”.
Your request will be subject to approval or rejection by the finance department.
Vacations
To request vacation scheduling:
In the left-side menu, click on “Vacation”.
Click on “New Vacation Request” and fill out the form with the desired dates.
If your contract allows the option to sell ⅓ of your vacation days and you wish to do so, check the corresponding box. Otherwise, leave it unchecked.Click “Save”.
Your request will be subject to approval or rejection by your manager and the HR team.
Important: Engage uses the “Concession Period” as a reference. This means that, in general, the employee has 12 months to acquire the right to vacation (accrual period), and the company has up to 12 months after that to grant it (concession period).
Example: Considering your start date registered in Engage (04/01/2008), your first accrual period was from 04/01/2008 to 03/31/2009. Therefore, your first concession period was from 04/01/2009 to 03/31/2010, as shown in Engage.
Likewise, the following concession periods will follow the same rule, with vacation automatically allocated to the corresponding granting period.
Submission
Process Overview
The process in Engage always follows this sequence:
Record time entries
Submit the week
Wait for manager approval
Submit the month
Process completed
⚠️ If changes are needed after monthly submission, the flow must be reversed:
Reopen Month → Reopen Week. For it, please contact your manager
Week Submission
Access the “Time Entries” section in the left-side menu.
Select the “My Timesheet” option at the top of the page.
Click “Submit Week” in the upper left corner at the end of the work period.
Confirm the submission.
If there are overtime hours, enter a mandatory description before submitting.
After submission, the records will be locked for editing.
If any adjustments are needed, speak with your manager and request that the week be reopened.
Important: Make sure all entries have been completed, including both time entries and absences. After submission, the week will remain “closed” for editing until your manager takes action.
Important: A week with the status “Rejected” does NOT automatically unlock the week for editing. If a week is rejected, you must contact your manager to have it reopened.
How to Reopen the Week
If it is necessary to reopen a submitted week, employees must contact their manager to request that the week be reopened.
Month Submission
To submit the month:
Access “Monthly Report”.
Select “Sign and Submit Timesheet Mirror” (for CLT employees) or “Submit Month” (for PJ contractors).
If you are a CLT employee, digitally sign by entering your CPF.
Submit for approval and, if desired, download the receipt.
Important: Depending on your current contract configuration, it may be necessary for all weeks to be approved before you can submit the month.
The month must be submitted on its last business day, even if it ends באמצiddle of a week. In this case, submit the month on the day it ends and, at the end of the week, submit the week as usual.
If the month ends on a weekend, it can only be submitted after the previous week has been submitted and approved.
How to View My Bank of Hours Balance
To view your Bank of Hours balance:
Click on “Monthly Report” in the left menu of your Engage.
Then click on “Monthly Report” at the top of the page,
In the "Bank of Hours" section, you can check the total hours in the month, the bank of hours balance (initial and current), among others.
Important: If there are any discrepancies, please contact your manager.
Changes After Month Submission
If you need to make corrections after submitting the month, follow this order:
Request HR to reopen the Month.
Request your manager to reopen your Week.
Adjust the time entries.
Submit the week again.
Wait for your manager’s approval.
Submit the month again.
❗ Reopening only the week is not sufficient if the month has already been submitted.
Important Considerations
❗ The process in Engage is sequential: Time Entries → Week → Month
❗ Requests (e.g., absences) generally require approval from your manager or HR.
❗ “Rejected” status does not unlock the week for editing.
❗ Changes after monthly submission require both Month Reopening + Week Reopening.
Integration Credentials
This feature is used to integrate Avenue Engage with external services, which typically require a token or key for authentication and communication between systems (such as HackerRank and Google, for example).
You can access your available credentials by clicking "My Integration Credentials".
These credentials are divided into two sections:
My Integration Credentials: This section contains the logged-in user's credentials. Each user can have their own token, as in the case of HackerRank. This section is available to all platform users.
Integration Credentials: Contains general credentials that can be used by all users, such as Google. This section is only available to users with the "admin" profile.
To register an integration credential:
In the "Integration Credentials" section, click "New My Integration Credential".
Select the product type.
Fill in the name and value of the credential.
Click “Save”.
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