Time Entries — How To: Submit a Retroactive Time Entry (Employee – Check-In / Check-Out Method Only)

Purpose

Register a missed clock-in or clock-out when using the Check-In / Check-Out method. After submission, the entry may follow your company’s approval workflow.

Before You Start

• Your company must use the Check-In / Check-Out time tracking method.

• The week must be open.

• If the week was already submitted, it must be reopened by your manager.

• The correct date and time must be known.

• A justification is mandatory.
  
  

⚠️ This process does not apply to Free Booking or Total Hours methods.

Steps

1. Go to Time Entries > My Timesheet.

2. Select the Retroactive Entry option.

3. Enter the correct date of the missed check-in or check-out.

4. Fill in the exact time that was not recorded.

5. Add a mandatory justification (e.g., “Forgot to clock in”).

6. Click Save.

7. Monitor approval status if your company requires validation.

Important Rules

• Retroactive entries are only available for the Check-In / Check-Out method.

• Justification is mandatory.

• If the week is in Submitted, Approved, or Rejected status, it must be reopened before adding the entry.

• Depending on company configuration, the retroactive entry may require manager approval.

Common Issues

Issue: I cannot see the Retroactive Entry option
Likely cause: Your company does not use the Check-In / Check-Out method.
How to solve: Confirm with HR which time tracking method applies to you.

Issue: I cannot add a retroactive entry
Likely cause: The week is locked.
How to solve: Ask your manager to reopen the week.

Issue: My retroactive entry is pending
Likely cause: Your company requires approval for retroactive entries.
How to solve: Wait for approval or contact your manager.